Management

Introduction to management
Recruitment and selection
Time management [Sample Outline Program]
Training needs analysis
Train the trainer
Performance appraisals
Performance management
Financial awareness
Budgeting
Building and leading a team
Project management
Change management

Inter-personal skills

Communication skills
Presentation skills
Business letter writing
Business report writing [Sample Outline Program]
Effective meetings
Telephone skills
Handling angry people
Assertiveness skills
Building confidence in others
Dealing with harassment and aggression
Coaching skills

Sales

Customer care [Sample Outline Program]
Managing customer care
Telephone sales
Field sales
Effective field sales accompaniment
Sales management
Sales presentation skills
Negotiation skills
Handling telephone complaints positively
Handling written complaints positively
Internal customer care

Safeguarding adults and children

Safeguarding adults policy and procedures
Safeguarding adults best practice (staff)
Managing allegations (managers)
Work and communication skills (adults with learning disabilities)
Child protection (foster care)
Safer caring (foster care) [Sample Outline Program]
Managing challenging behaviour
Contact (foster care)
Moving on (foster care)
Life work (foster care)

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